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In accordance with guidance and recommendations from the Federal Government, Centers for Disease Control, and the Order of the local Public Health Authority, our office has reduced its in-office presence and suspended face to face transactions until further notice. For assistance with rent, mortgage, utilities or burials please call (915) 775-2791 or (915) 546-8150 or go online at General Assistance for directions on how to apply for assistance. Apply online - Online Application
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Community Services Homepage

Contact Information

Irene G. Valenzuela
Executive Director

Carlos Marquez
Operations Manager

Lucino Martinez

6314 Delta
El Paso, Texas 79905
[view map]

Phone (915) 546-8150

Other Resources

Administration for Community Living
Texas HHSC
Housing Assistance
Goodbye High Utility Bills
Program Brochure
Notices of Funding (NOFAs)
Emergence Health Network

A division of the Community Services Department

To provide a safe and healthy quality of life that enables people to thrive and reach their potential through the efficient, effective use of County community and social service programs.

  • Meets the emergency rent or mortgage payment needs of El Paso County residents
  • Provides emergency utility assistance
  • Provides emergency food baskets and meets other critical needs when families encounter a loss of income
  • Provides a dignified disposition of remains through the County's pauper burial program

Online Application

View application


a. You must have had a documented emergency that has taken place within the last 3 months in order to receive assistance.

b. If you already receive rental subsidies from another entity you do not qualify for rental assistance through the General Assistance Program.

c. If you already receive utility subsidies from another entity you do not qualify for utility assistance through the General Assistance Program.

d. At this time there is limited funding for rental assistance, mortgage assistance, utility assistance: gas, water and electric.

e. If you do not receive utility subsidies, you must bring page 3 (tenant detail page) of your current HAP (housing assistance program) contract.

f. 9-12-17- The General Assistance Office previously located at the Yselta Annex 9521 Socorro Road has moved and consolidated with the General Assistance Office located inside the Family Youth Services Center at 6314 Delta Dr. El Paso, Texas 79905. General Assistance applications and the list of required documents can still be downloaded and printed off this General Assistance website. We can also be reach at 915-775-2791.

g. The sum of the documented emergency must be equal to or meet the 30% threshold of the household’s monthly income.

h. Assistance is limited to one time a year and no more than three times in a lifetime.

General Fund

Federal Poverty Guidelines 2020
General Assistance Qualification Requirements
General Assistance Qualification Requirements- Spanish
General Assistance Application - General Fund
Landlord Packet

Online Application-

View application

The County of El Paso is happy to announce designated visitor parking for all constituents seeking assistance or services at the Family Youth Services Center or the Juvenile Justice Center!  You can now park conveniently and securely in the front parking spaces with the VISITOR logo on the pavement.

Visitor Parking